Contact Us
Need Assistance?
We are experiencing heavy call, email, and social media inquiries. Thanks so much for your patience while we work to respond to all of our guests over the coming days and weeks. For assistance with pass reservations, please use Live Chat found on my account and reservation pages on EpicPass.com to help with any questions you have.
Look up a resort services telephone number and give us a call. Our shipping and mailing addresses are listed below, and for the latest deals, events and specials subscribe to our e-mail newsletters in the red bar at the top of the site.
Addresses
Physical: 5001 Northstar Drive, Truckee, CA 96160
Mailing: P.O. Box 129, Truckee, CA 96160
Shipping (Packages): 50 Trimont Lane, Truckee, CA 96161
Phone Directory
| General Information | Lodging Front Desks, Amenities & Services | |||
|---|---|---|---|---|
| Main (toll-free): | 1.800.466.6784, Email | Northstar Lodging | 530.562.2205, Email | |
| Main (local): | 530.562.1010 | Northstar Club | 530.562.2100 | |
| Lift Tickets, Season Passes | 530.562.2267 | Tahoe Mtn Resorts Lodging | 1.888.298.3156 | |
| Events | 530.562.2267 | Northstar ~Welk Resorts | 1.888.298.3156 | |
| Groups, Weddings, Meetings | 530.562.3830 | The Ritz-Carlton, Lake Tahoe | 1.877.780.2040 | |
| Lost & Found | 530.562.2259 | On-Site Shuttle (Dial-a-Ride) | 530.562.2257 | |
| Media | 530.562.3866 | Recreation Center | 530.562.0320 | |
| Medical Clinic + First Aid | 530.582.6594 | |||
| Patrol | 530.562.3445 | |||
| Road Info (CalTrans) | 1.800.427.7623 | |||
| Security (Public Safety) | 530.562.2259 | |||
| Mountain Information | Village at Northstar | |||
|---|---|---|---|---|
| Rentals | 1-800-544-6648, rentskis.com | Shops | Village Phone Directory | |
| Lessons | 530.562.2267 | Restaurants | Village Phone Directory | |
| Mountain Bike, Hiking | 530.562.2267 | Skating Rink | 530.562.3689 | |
| Golf Course | 530.562.3290 | Movies (Village Cinemas) | 530.562.8800, 530.562.8700 | |
| Fly Fishing | 530.562.5393 | Commercial Leasing | 530.562.3261 | |
| Tennis | 530.562.0321 | |||
| Snow Report | 530.562.1330 | |||
| Ski/Board Team Programs | 530.562.3231 | |||
| Department | Email Contact | |
|---|---|---|
| Guest Service | Guest Service Email | |
| COO | COO | |
| Tickets and Season Pass | Tickets and Season Pass Email | |
| Ski & Snowboard School | Ski & Snowboard School Email | |
| Marketing | Marketing Email | |
| Human Resources | HR Email |
Donations
If you are a non-profit and interested in learning more about the Vail Resorts Epic Promise charitable giving and our grant program, please call Nicky DeFord, Senior Manager of Epic Promise at 720.524.5020 or send her an email.